Refund & Return Policy
If something's not right with your order, we're here to help.
Our Promise
Every Calixthenia piece is made to order with care. If your item arrives with any issue, reach out and we'll make it right — replacement, refund, or whatever it takes to fix it.
When We've Got You Covered
If your order arrives with any of the following, we'll take care of it at no cost to you:
- The item is damaged on arrival
- There's a printing or production defect
- You received the wrong item or wrong size (different from what you ordered)
- The package was damaged in transit
How to Reach Us
If anything's off with your order, the fastest way to solve it is to send us a quick message. We'll guide you through every step from there.
- Email us at support@calixthenia.com within 30 days of delivery.
- Include your order number and a short description of what happened.
- Attach photos of the item (and the packaging if damaged in transit) so we can review it quickly.
- We'll get back to you with the next step — usually a replacement, a refund, or whatever solution works best for you.
A Note on Sizing
Since each piece is crafted on demand specifically for you, we're not able to process exchanges or returns based on personal preference or sizing.
To make sure you get the perfect fit, check our size guide on each product page before placing your order. If you're between sizes or have any doubt, just email us before buying — we'll help you choose.
Got a Question?
Whether it's about an order, sizing, or anything else — we're one message away.
support@calixthenia.comWe typically reply within 24–48 hours.
